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Refund and Returns Policy
Our Returns and Refunds Policy is designed to ensure a straightforward and customer-friendly process. If you’re considering returning your purchase of Official Tribestan Original, this policy outlines the key steps and conditions to guide you through the process, ensuring a smooth and hassle-free experience. Below are the main points of our policy based on the detailed terms provided on our website.
Right to Return: Customers can return the product within 14 days of receipt if they change their mind. The product must be unused, in its original unopened packaging, and returned at the customer’s expense.
Refund Process: If the return conditions are met, we will refund the customer using the same payment method used for the purchase. Refunds include the product cost and initial delivery charges.
Right of Refusal: We reserve the right to refuse a refund if the product is not returned in its original condition, with intact packaging, unused, and with any complete equipment.
Notification: Customers must inform us of their decision to return the product before the 14-day period expires.
Refund Timing: Refunds are processed without undue delay, no later than 14 days from the notification date.
Changes to Policy: We may update this policy, with changes taking effect upon publication on our website.